This page offers pointers to some essential and interesting services that business owners, product managers and producers of digital goods should know about; some old some new (this list will grow and grow). You might think of each technology as a skill to acquire and to gain experience in too.
For example: Conversational software for persistent collaboration covers a few different application categories. The area is fast evolving with lots of feature/functionality replication washing across all the various offerings...
Team communication tools: any kind of open Wiki, Slack, Google+Hangouts, Skype, etc.
Social networking tools: FB, SnapChat, WhatsApp, Yammer, LinkedIn, etc.
Collaborative software: any kind of Wiki, plus a whole range of other products mixing database, web and markup (like wiki, structured text, restructured text, rich text, native Word, html, etc), with features like fine grained (or not) user/account/rights, workflow, content management, discussion, blogging, file systems, change tracking, versioning, tagging, bookmarking, etc.
Basic digital competencies: graphic design - the use of colour, space, perception for display, communicating, representing, aesthetics; UX, ID, UCD; the presentation structure of web pages; image editing and manipulation; information management.
Our growing list of interesting / essential digital services
@optimalworkshop Tools and approaches to managing user research@github The most active of the quasi-open source software-service offerings for versioning digital artefacts and source code control
@sensu for monitoring operational infrastructure; control, report, configurations, availability etc
@nagiosinc, also for operational infrastructure monitoring.
@tortoisesvn Subversion (svn) + Tortoise SVN (the very nice workstation client for svn). The worthy heir to cvs; industrial strength + open source source code control and versioning system
@Zendesk 'software for better customer service'! Highly regarded I hear.
@SlackHQ Don't forget the wonderfully fluid and open ended SLACK! What is it? A kind of Lego for collective mind? Interested? Then ask to be added to https://mscdigitalinnovation.slack.com/
@CrazyEgg for integrating gaze heatmap and other tracking tools with website analytics.
And then there is @vtigercrm an open source web based sales and marketing platform
@mantisbt the venerable web based issue tracking system, open source, an excellent system for customer issue management.
@bugzilla another excellent problem tracking system, again, open source, web based.
@UniTuitionHQ a market for matching tutors with students at Uni level, and perhaps even secondary school? https://www.unituition.com/
@servicenow a scarily polished crm, issue tracking, service and it management system. Customer self-service portal system thingys.
@HP SAW. Their service access workbench has been mentioned as a 'good thing'. What they are calling 'hybrid infrastructure'.
@jetbrains Awesomely good TeamCity for continuous integration, i.e. automated build, package, test.
@Atlassian 's @JIRA issue, sprint, project, product tracking software system wonderfulness.
@trello visual to-do lists and project management in the cloud.
On the topic of CRM I suppose we should mention one of the elephants in the room @MSFTDynamics
@SonarQube (previously sonarsource) can be a useful additional tool for assessing the quality of your source code. See http://www.sonarqube.org/ and demo at http://nemo.sonarqube.org/
@aha_io for Product Roadmap and/or project manager views of the world.
@productboard their strapline is the "Beautiful and powerful product management platform."
@moqups for wireframe designs and software mock-ups.
